At Headstart Delivery Services, we strive to provide a fast, reliable, and secure delivery experience. To ensure smooth operations and customer satisfaction, we have established the following delivery service policy. Please review these guidelines carefully to understand how we handle deliveries, returns, and other important aspects of our service.
1. Delivery Areas and Service Availability
Our delivery service is currently available in the following regions of Guyana from Central Georgetown:
Region 3- Essequibo Islands-West Demerara
Region 4- Demerara-Mahaica
Region 5- Mahaica-Berbice
Region 6- East Berbice-Corentyne
Region 10-Upper Demerara-Berbice
We are continually expanding our delivery zones, so check back regularly for updates.
Delivery Hours:
- Monday – Friday: 8:30am to 5:00pm
- Saturday: 9:00am to 5:00pm
- No deliveries on Sundays or public holidays unless otherwise specified.
2. Delivery Options and Timelines
We offer the following delivery options based on customer needs:
- Standard Delivery: Estimated delivery by end of business day.
- Express Delivery: Within 1-2 hours after orders are placed before [cut-off time].
- Scheduled Delivery: Choose a specific date and time window for your delivery.
Important Notes:
- Our delivery times are estimates and may vary due to factors such as traffic, weather, or other unforeseen circumstances.
- If we encounter delays, we will notify you as soon as possible.
3. Missed Deliveries and Re-delivery Attempts
If we are unable to deliver your package on the first attempt due to the recipient not being available or incorrect delivery information, we will:
- Leave a notice with instructions on how to reschedule your delivery.
- Attempt re-delivery on the next available time span.
- After 3 unsuccessful attempts, your package will be returned to the sender.
Note: For express and scheduled deliveries, you may be required to pay a re-delivery fee if the first attempt is missed without prior communications.
4. Delivery Exceptions and Limitations
We reserve the right to refuse or delay delivery in the following situations:
- Incomplete or incorrect address information.
- Dangerous or hazardous items not compliant with delivery regulations.
- Inaccessible locations (e.g., dangerous, restricted remote).
- Unsafe delivery conditions (e.g., extreme weather or other safety concerns).
Note: We do not deliver items such as food, gas, water, flowers, balloons, cakes, fragile items or glassed items. STRICTLY DOCUMENTS, CHEQUES AND PACKAGES WHICH INCLUDES SHOES, CLOTHES, JEWELLERY, HAIR AND OTHER ITEMS DEEMED MANAGABLE.
5. Cancellation and Changes
If you need to cancel or change your delivery order:
- Standard Delivery: Cancellations or changes must be made before the package is dispatched.
- Scheduled Deliveries: Changes to scheduled delivery times can be made before package is being uplifted. Fees may apply for last-minute changes or cancellations.
6. Returns and Refunds
If you are returning an item, please contact the seller directly to initiate the return process. We do not handle returns directly unless the item was damaged or lost during delivery.
7. Customer Responsibilities
To ensure smooth delivery, we kindly ask customers to:
- Provide accurate and complete delivery information.
- Be available to receive the delivery or provide clear instructions for contactless options.
- Notify us of any issues with the delivery as soon as possible.
Note: Packages exceeding a maximum weight of 10 pounds will attract an extra cost.
Conclusion
At Headstart Delivery Services, we are committed to providing a reliable and customer-friendly delivery experience. Our policies are designed to ensure that your items are delivered securely and on time. We appreciate your trust in our service and look forward to serving you!